I think you have sent me the wrong size, what do I do?
Please check the larger of the two neck labels for the size. There is a small tag next to the main label – M stands for Men’s (not Medium!) / W for Women’s.
If you would like any advice on sizing or returning the t-shirt if we have sent the incorrect size, please contact our Customer Service team via the Contact Us link below, email us at email@example.com or call us on +44 (0)371 423 2020.
What are the delivery charges for parkrun t-shirts?
Standard postage costs are currently as follows:
- UK - £3.95 (UK customers only - if you spend £20 or more you will get free delivery)
- Australia - £9.95
- Canada - £9.95
- Denmark - £8.50
- Finland - £9.95
- France - £5.70
- Germany - £4.70
- Ireland - £6.95
- Italy - £5.70
- New Zealand - £9.95
- Norway - £9.95
- Poland - £4.70
- Russia - £11.95
- Singapore - £11.95
- Sweden - £9.95
- USA - £9.95
Please bear in mind this is subject to variations in exchange rates and outside our control.
I'm having trouble logging on to view my parkrun order.
You need to register a Pro:Direct account to view to view your order progress, unfortunately your parkrun log in credentials won’t apply! If you would like support with accessing your Pro:Direct account, please contact out Customer Service team via the Contact Us link below, email us at customerservices@prodirectsport,com, or call us on +44 (0)371 423 2020.
Can I bundle all the claims on one order and save on postage?
Yes you can. You will need to link through from each of your parkrun accounts, and you can then checkout with more than one t-shirt in your basket.
For UK customers, remember that if you spend £20 or more, you will get free P&P for this order.
How long will my parkrun t-shirt take to arrive?
Your delivery address will determine the delivery timescale. Please log in to My Account and go to My Orders to track the progress of your delivery.
If you would like any advice, please contact our Customer Service team via the Contact Us link below, or email us at firstname.lastname@example.org, or call us on +44 (0)371 423 2020.
How do I claim my parkrun milestone t-shirt?
To order your parkrun milestone t-shirt, please sign into your parkrun profile by visiting https://www.parkrun.com/signin/
- Follow the link to ‘manage my profile’. This link can be found in any parkrun newsletters and in any of your run results emails.
- Follow the link to ‘collect and print your barcode’ in your registration confirmation email.
- This will take you to the ‘my links’ page and from here click on ‘my progress’.
- If your profile has been activated, you’ll be sent to a product page where you’ll be able to select your size and check out. (Please note, Postage and Packaging charges apply).
Can I buy a replacement parkrun t-shirt?
For the foreseeable future, parkrun t-shirts are earned and cannot be redeemed without achieving a milestone. Right now, we can only provide milestone t-shirts for each eligible parkrunner based on the milestone achieved.
***Please note that due to the current circumstances in the UK we are not able to offer customer service over the phone.
The best way to contact us is to use Pro:Direct Live Chat, which will now only be available Monday to Friday 9am to 5pm
or by sending us an e-mail using the Contact Us Form on this page.
We aim to respond within one business day, but please be patient with our customer service team during this time***