What is Packer's Return Policy?
Packer accepts any full-priced, non - “Release Product” items for exchange within 14 days of receipt. No refunds. Items returned must be in unworn condition with attached tags and packaging. Packer will not accept any returns by post without prior written communication. All sale items, discounted merchandise and items marked as “Release Product” are final sale and cannot be returned or exchanged.
How can I make changes to or cancel my order?
Please contact customer support at firstname.lastname@example.org. Please note: we are unable to process cancellation requests once an item ships.
I am experiencing issues checking out.
If you are unable to complete your order at checkout, please contact customer support at 201-431-9463. We’re available to assist Monday through Friday, from 9AM EST – 5PM EST.
Why was my order canceled?
There are a number of reasons why an order may get cancelled. Please contact Customer Support at 201-431-9463 or email@example.com.
How long will it take for my order to ship?
Customers can expect their orders to arrive within 5-10 days for domestic addresses and 1-2 weeks for international, military, and PO box addresses.
Can I ship to an address other than my billing address?
You can only ship to an address that differs from your billing if you select PayPal as your method of payment at checkout. All other forms of payment require us to ship to your billing address.
What happens if my package is returned to Packer?
In the event that your package is returned to us, you will be refunded the original purchase price of your order minus initial and return shipping costs.
Will customs and duties be included for international orders?
No. Custom and duty fees for international orders are billed upon package delivery.
Is a signature required upon delivery?
Signature is generally required for all orders valued at $100 and above.
What types of payment does Packer accept?
Packer currently accepts: American Express, Visa, Mastercard, Discover, China UnionPay, JCB, Diners Club.